Workplace Conflict Resolution & Conflict Management Training

Workplace Conflict Management Training
& Communication Skills Training
for Organisations & Businesses


Daren De Witt of NVC Resolutions offers Workplace Conflict Management Training and Communication Skills training, Nonviolent Communication Training, Team Building, Coaching and Mediation for your organisation or business, to help you to develop a happier, more harmonious and more productive workforce.

My workplace conflict management training will help you and your staff to understand the causes of tension and conflict between people in your workplace.  It will equip you with concrete, practical skills to manage conflict effectively as and when it arises. My communication skills training will enhance the interpersonal skills of your team members or staff. At NVC resolutions we aim to help you to create a workplace environment where high performance and organisational success can be maintained in balance with human & respectful ways of relating.

What can NVC Resolutions offer
your organisation?

At NVC Resolutions we use the process known as Nonviolent Communication (NVC), which is one of the world's leading and most innovative approaches to communication skills and workplace conflict management. NVC provides cutting edge, concrete tools to deal with workplace conflict in all its forms.  It is recommended by leading organisational coaches including Anthony Robbins, Jack Canfield, and John Gray. NVC is currently being taught in more than 75 countries worldwide.

Daren De Witt of NVC Resolutions is a qualified trainer with, and London-based representative of, the Centre for Nonviolent Communication (CNVC).  He has been practicing and teaching Nonviolent Communication (NVC) since the year 2000, and mediating and teaching mediation since 1999.

Workplace Conflict Management & Communication Training Programmes:

With the help of our training courses you will be able to:
  • Calm staff and clients down when they are angry.
  • Express yourself so you're heard and respected.
  • Understand others, and demonstrate that you understand them.
  • Build trust, harmony and cooperation in your organisation.
  • Learn how to make workplace dialogues, supervisions and meetings more inclusive and constructive.
  • Enhance team building initiatives.
  • Resolve disputes before they reach a critical level and consume time and financial resources.
  • Enhance customer satisfaction and loyalty.

We can tailor our training to the specific needs / objectives of your organisation or business. Our typical workplace conflict management training programmes range from half-day tasters to 3-day courses. We can support your team building initiatives by enhancing the inter-personal communication skills of your teams.

Read on to find out more about the different training programmes that we offer, and to download these in pdf form.

Communication Skills & Workplace Conflict Management Training

We offer 2 levels of training for organisations.  We can also tailor trainings to suit your budget and time requirements.

1. Core Communication Skills Training:

Introducing the basic principles of Nonviolent Communication to your workforce:
  • Stating clearly what is happening without blame or judgement.
  • Building trust by communicating clearly and effectively.
  • Connecting with the essential needs which drive behaviour in any situation.
  • Understanding and empathising with staff, colleagues, clients or service users.
  • Clarifying what others and we want to do in order to work together more productively.

Download our  NVC Core Communication Skills 1-day workshop outline here icon_pdf.gif (pdf 138.81kB) .

Download an Overview of the Nonviolent Communication process here icon_pdf.gif (pdf 74.2kb).

2. Workplace Conflict Management Skills for Organisations and Businesses:

Building on the Core Communication skills, on this workshop we will apply the NVC process to workplace conflict situations:
  • Understanding the four ways that we hear and respond to others in the workplace.
  • Exploring our typical responses to difficult communication in the workplace.
  • Understanding the root causes underlying all workplace conflict.
  • Learning how to de-escalate anger and aggression in clients and staff.
  • What to do when the other person triggers our own anger.
  • How to redirect anger towards coalition-building and cooperative outcomes.
  • How to create solutions based on safety and respect that work for everyone concerned.
  • How to dialogue with someone we are in conflict with, so that we can both hear and be heard by the other person.

Download our One-day Workplace Conflict Management Training outline here icon_pdf.gif (pdf 120.29kb).

Nonviolent Communication Training for Organisations

We can also offer Nonviolent Communication training for your organisation or business. Our preference is to deliver this training over a two day period. However, we are happy to adapt ths training to suit your time and budget requirements.

Download our Nonviolent Communication 2-day workshop outline here icon_pdf.gif (pdf 149.55kb).

Download an Overview of the Nonviolent Communication process here icon_pdf.gif (pdf 74.2kb).

"Nonviolent Communication has been a useful and very effective tool in communicating with the young people that we work with, particularly in Restorative Justice Conferencing. I would highly recommend this training . . ."   - Peter Phelps, Restorative Justice Team Manager, Newham Youth Offending Team.

Team Building for Organisations or Businesses

Nonviolent Communication is a very powerful tool for team building. It provides a common language for all members in a team to communicate. It fosters listening, empathy and care in communication. And it provides common tools to resolve conflicts between team members. Contact Daren to discuss how we can support your team building initiatives.

Workplace Mediation for Organisations or Businesses

We offer a confidential workplace mediation service for anyone in your organisation or business experiencing a communication difficulty or breakdown with any other number of individuals. Go to our Workplace Mediation for Organisations page for more details.

Coaching for Organisations or Businesses

We can provide workplace coaching for a single member of your staff or a small group from your organisation or business, coaching them through communication difficulties they encounter, until they have internalised essential communication and conflict resolution skills.

Book Communication Skills or Conflict Management Training

Are you interested in booking us to deliver Communication Skills Training, Conflict Management Training or Nonviolent Communication training for staff at your organisation or business? Simply contact Daren at NVC Resolutions by phoning or emailing us or by filling in the enquiry form at the top right of this page.

Main office: 49 Woodstock Rd, Golders Green, London NW11 8QD
Tel: 07968 034 828
Email: nvcresolutions [at]