Conflict Resolution & Communication Skills Training
for Organisations & Businesses
Daren De Witt and Anna Finlayson of NVC Resolutions offer Conflict Resolution and Communication Skills training, Nonviolent Communication Training, Team Building, Coaching and Mediation for your organisation or business, to help you to develop a happier, more harmonious and more productive workforce.
Our workplace conflict resolution training will help you and your staff to understand the causes of tension and conflict between people in your workplace. It will equip you with concrete, practical skills to deal with conflict effectively as and when it arises. Our communication skills training will enhance the interpersonal skills of your team members or staff. At NVC resolutions we aim to help you to create a workplace environment where high performance and organisational success can be maintained in balance with human & respectful ways of relating.
What can NVC Resolutions offer
your organisation?
At NVC Resolutions we use the process known as Nonviolent Communication (NVC), which is one of the world's leading and most innovative approaches to communication skills and conflict resolution. NVC provides cutting edge, concrete tools to deal with workplace conflict in all its forms. It is recommended by leading organisational coaches including Anthony Robbins, Jack Canfield, and John Gray. NVC is currently being taught in more than 60 countries worldwide.
Daren De Witt and Anna Finlayson of NVC Resolutions are qualified trainers with and London-based representatives of the Centre for Nonviolent Communication (CNVC). We bring to this work 8 years experience of practising and teaching Nonviolent Communication (NVC) and 9 years experience as mediators and mediation trainers.
Conflict & Communication Training Programmes:
With the help of our training courses you will be able to:
- Calm staff and clients down when they are angry.
- Express yourself so you're heard and respected.
- Understand others, and demonstrate that you understand them.
- Build trust, harmony and cooperation in your organisation.
- Learn how to make workplace dialogues, supervisions and meetings more inclusive and constructive.
- Enhance team building initiatives.
- Resolve disputes before they reach a critical level and consume time and financial resources.
- Enhance customer satisfaction and loyalty.
We can tailor our training to the specific needs / objectives of your organisation or business. Our typical workplace conflict resolution training programmes range from half-day tasters to 3-day courses. We can support your team building initiatives by enhancing the inter-personal communication skills of your teams.
Read on to find out more about the different training programmes that we offer, and to download these in pdf form.
 Communication Skills & Conflict Resolution Training
We offer 2 levels of training for organisations. We can also tailor trainings to suit your budget and time requirements.
Core Communication Skills for Conflict Resolution:
Introducing the basic principles of Nonviolent Communication to your workforce:
- Stating clearly what is happening without blame or judgement.
- Building trust by communicating clearly and effectively.
- Connecting with the essential needs which drive behaviour in any situation.
- Understanding and empathising with staff, colleagues, clients or service users.
- Clarifying what others and we want to do in order to work together more productively.
Download our NVC Core Communication Skills 1-day workshop outline here  (pdf 138.81kB) .
Download an Overview of the Nonviolent Communication process here (pdf 74.2kb).
Conflict Resolution Skills for Organisations and Businesses:
Building on the Core Communication skills, on this workshop we will apply the NVC process to conflict situations:
- Understanding the four ways that we hear and respond to others in the workplace.
- Exploring our typical responses to difficult communication in the workplace.
- Understanding the root causes underlying all workplace conflict.
- Learning how to de-escalate anger and aggression in clients and staff.
- What to do when the other person triggers our own anger.
- How to redirect anger towards coalition-building and cooperative outcomes.
- How to create solutions based on safety and respect that work for everyone concerned
- How to dialogue with someone we are in conflict with, so that we can both hear and be heard by the other person.
Download our NVC Conflict Resolution Skills 1-day workshop outline here (pdf 120.29kb).
Nonviolent Communication Training for Organisations
We can also offer Nonviolent Communication training for your organisation or business. Our preference is to deliver this training over a two day period. However, we are happy to adapt ths training to suit your time and budget requirements.
Download our Nonviolent Communication 2-day workshop outline here (pdf 149.55kb).
Download an Overview of the Nonviolent Communication process here (pdf 74.2kb).
"Nonviolent Communication has been a useful and very effective tool in communicating with the young people that we work with, particularly in Restorative Justice Conferencing. I would highly recommend this training . . ." - Peter Phelps, Restorative Justice Team Manager, Newham Youth Offending Team.
Team Building for Organisations or Businesses
Nonviolent Communication is a very powerful tool for team building. It provides a common language for all members in a team to communicate. It fosters listening, empathy and care in communication. And it provides common tools to resolve conflicts between team members. Contact us to discuss how we can support your team building initiatives.
Mediation for Organisations or Businesses
We offer a confidential workplace mediation service for anyone in your organisation or business experiencing a communication difficulty or breakdown with any other number of individuals. Go to our Mediation page for more details.
Coaching for Organisations or Businesses
We can provide workplace coaching for a single member of your staff or a small group from your organisation or business, coaching them through communication difficulties they encounter, until they have internalised essential communication and conflict resolution skills.
Book Communication Skills or Conflict Resolution Training
Are you interested in booking us to deliver Communication Skills Training, Conflict Resolution Training or Nonviolent Communication training for staff at your organisation or business? Simply contact Anna or Daren at NVC Resolutions by phoning or emailing us or by filling in the enquiry form at the top right of this page.
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