Organisations This page outlines what NVC Resolutions can offer you in the areas of:  Training ~ Mediation ~ Coaching Would you like to be able to: Would you like to be able to: Calm staff and clients down even when they are shouting or aggressive Express yourself so you're heard and respected Understand others, no matter what is going on in them, and demonstrate that you understand them Build trust, harmony and cooperation in your organisation Enhance customer satisfaction and loyalty At NVC resolutions we aim to help you to create a workplace environment where high performance and organisational success can be maintained in balance with human & respectful ways of relating.

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Training - Conflict Resolution and Communication Skills

Our workplace conflict resolution training offers cutting edge concrete tools to deal with workplace conflict in all its forms.  Our workplace conflict resolution training programmes will help you and your staff to understand the causes of tension and conflict between people in your workplace.  It will equip you with concrete, practical skills to deal with conflict effectively as and when it arises.

We also provide cutting edge communication skills training that will help you to develop a happier, more harmonious and more productive workforce.

A frequent area of tension in the workplace occurs between meeting organisational needs - e.g. to complete tasks by stated deadlines, or provide services within the limitations of stipulated objectives - whilst at the same time maintaining healthy, respectful working relationships with staff & clients.  Our approach can help you resolve tensions such as these.

Training Programmes:

We want to tailor our training to the specific needs / objectives of your organisation. Our typical workplace conflict resolution training programmes range from half-day tasters to 3-day courses, and include the following themes:

• Sharing our current workplace experience of conflict
• Exploring our typical responses to difficult communication in the workplace
• Understanding the root causes underlying all workplace conflict
• How to de-escalate anger and aggression in clients and staff
• How to express ourselves so we are heard and respected
• How to listen and talk to others so they know they are understood
• How to redirect anger towards coalition-building and cooperative outcomes
• How to create solutions based on safety and respect that work for everyone concerned

Our workplace conflict resolution training is based on the Nonviolent Communication sm model, which is recommended by leading communication and motivational trainers, including John Gray (Mars and Venus) and Anthony Robbins (Awaken the Giant Within).  Nonviolent Communication is currently taught in more than 40 countries worldwide.  Our trainers are qualified representatives of the Centre for Nonviolent Communication.   

Nonviolent Communication focuses on:

• Stating clearly what is happening without blame or judgement.
• Building trust by communicating clearly and effectively from the heart.
• Connecting with the essential needs which drive behaviour in any situation.
• Clarifying what we and others want to do cooperatively to resolve conflicts.

"Nonviolent Communication has been a useful and very effective tool in communicating with the young people that we work with, particularly in Restorative Justice Conferencing. I would highly recommend this training . . ."   - Peter Phelps, Restorative Justice Team Manager, Newham Youth Offending Team.

Mediation

We offer a mediation service for anyone in your organisation experiencing a communication difficulty or breakdown with any other number of individuals. Go to our Mediation page for more details.

Coaching

Directors and key managers hold enormous power to influence your organisation - for better or for worse. Investing time and resources for in-depth coaching of key personnel pays dividends in growth for your whole organisation.

We can provide workplace conflict resolution coaching for a single member of your staff or a small group, coaching them through communication difficulties they encounter in an ongoing way, until they have internalised essential communication and conflict resolution skills.

Contact Us
Interested? To contact Anna or Daren at NVC Resolutions phone us or fill in the enquiry form at the top right of this page.